The Position

Under close and general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non‐emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems: performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.

Essential Duties:

• Receives emergency calls for police, fire, or other emergency services.

• Receives 9‐1‐1 calls, determines priority, and dispatches appropriate units via radio and

Mobile Data Terminals in accordance with established procedures.

• Coordinates emergency incidents or calls for service, relaying information and assistance

requests involving other public safety entities.

• Tracks and maintains current status of field units.

• Enters, updates, and retrieves information from local, state, and national databases relating

to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, etc.

• Receives incoming telephone and voice radio requests for non‐emergency assistance.

provides appropriate information and referrals.

• Provides Emergency Medical Dispatch (EMD) services to callers through an accredited system

of telephone triage and pre‐arrival instructions.

• Responds to and resolves difficult and sensitive citizen inquiries and complaints.

• Performs related duties as assigned.